Privacy Policy

Last updated: April 9, 2026

Kind Veterinary Clinic (“Kind Vet,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://kindveterinary.com/, contact us, or use any of our services. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

1. Information We Collect

We may collect information about you in a variety of ways, including:

Personal Information

When you contact us, book an appointment, or fill out a form on our website, we may collect:

Your name and contact details (email address, phone number, mailing address)
Pet information (name, species, breed, age, medical history)
Payment information (processed securely through third-party payment processors)
Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

IP address and browser type
Pages visited and time spent on each page
Referring website or search terms
General geographic location

SMS / Text Messaging Information

If you opt in to receive SMS or text messages from Kind Veterinary Clinic, we collect your mobile phone number and your consent to receive text communications. This information is used solely to send you appointment reminders, service updates, and general client care communications.

2. How We Use Your Information

We use the information we collect to:

Schedule and manage veterinary appointments
Communicate with you about your pet’s care and health
Send appointment reminders and follow-up communications
Respond to inquiries and provide customer support
Process payments and maintain records
Improve our website and services
Comply with applicable legal and regulatory obligations
Send you text/SMS messages if you have opted in to receive them

3. SMS / Text Messaging — Privacy

No mobile opt-in data or numbers will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers: Trusted third-party vendors who assist us in operating our website, conducting our business, or servicing you (such as appointment management platforms, payment processors, or SMS communication platforms), subject to confidentiality agreements.
Legal Requirements: When required by law, subpoena, or other legal process, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers: In connection with a merger, sale, or transfer of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we will securely delete or anonymize it.

6. Cookies and Tracking Technologies

Our website may use cookies, web beacons, and similar tracking technologies to enhance your browsing experience and collect usage data. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly if cookies are disabled.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

9. Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no transmission over the internet or electronic storage method is 100% secure, and we cannot guarantee absolute security.

10. Your Rights and Choices

Depending on your location, you may have the right to:

Access, correct, or delete your personal information
Withdraw consent for communications at any time
Opt out of SMS/text messaging by texting STOP to the number from which you received messages
Request a copy of the data we hold about you

To exercise any of these rights, please contact us using the details in Section 12 below.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Kind Veterinary Clinic
711 Avenue U, Brooklyn, NY 11223
Phone: (718) 210-0195
Website: https://kindveterinary.com/contact-us/